• Q. How can I find out which commission structure applies to my order?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. How do I get sales support assistance?

  • Q. Do you offer commission on all products booked online?

  • Q. How do I create a travel agent login?

  • Q. How do I order Rail Europe brochures for my travel agency?

  • Q.Will I receive a client version of the invoice from Rail Europe?

  • Q. How can I access on-demand training videos, online training registration, and webinars?

Browse our FAQ


  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Are there shower facilities on board?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Will the conductor take my passport?

  • Q. What food and drink options are on board?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. How much luggage can I take on an overnight train?

  • Q. What should I do if the train is late?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Can I bring food and drinks on board?

  • Q. Do I need to tip the train staff?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. How are sleeping compartments kept secure?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Is there a fee to take luggage on a train?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Is there onboard medical help in case of emergency?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Where can I find more information about European train stations?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. How much luggage can I take on the train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Do I need to show my passport to board the train?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Do you offer maps of European train stations?

  • Q. Is there WiFi onboard?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Can I open the train windows?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. How can I check to see if food is served on a particular train?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Where can I store my luggage on an overnight train?

  • Q. What other types of services are available at the station?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Are European trains "child friendly"?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How far in advance can I buy my train ticket?

  • Q. Are there restrooms on the train?

  • Q. What do I do with my luggage?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

Browse our FAQ


  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. How far in advance can I buy my rail pass?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. What is a travel day on a rail pass?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Can I print my rail pass at the station?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. What is a Rail Pass?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What is the "validity period" of a rail pass?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Are there discounts available for rail passes?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Can I add a friend to my existing rail pass?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Who is eligible to buy a rail pass?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

Browse our FAQ


  • Q. What is a Diabolo fee?

  • Q. Does my train ticket include a seat reservation?

  • Q. How far in advance can I buy my train ticket?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Can I print my train ticket at the station?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Are there discounts on train tickets?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. How can I find the cheapest train tickets?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. How do I book a train ticket on your site?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Does your website display all trains operating for the route searched?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Do you offer e-tickets?

  • Q. How far in advance can I purchase a train ticket?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Are the fares offered on your website based on live availability?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. How long are train tickets valid for?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Do I need to buy a train ticket for children or infants?

Browse our FAQ


  • Q. How can I track the status of my refund?

  • Q. The promo code I have expired. What can I do?

  • Q. How can I track my shipment?

  • Q. Do you ship to PO and APO boxes?

  • Q. Do I need to show my passport to board the train?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. How are sleeping compartments kept secure?

  • Q. What is the 7:00 pm rule?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. My promo code is not working. What should I do?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Are train tickets exchangeable and refundable?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Who should I contact with a question about a special offer?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How do I get a promo code?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. Will the conductor take my passport?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How do I use a promo code?

  • Q. What fees does Rail Europe charge?

  • Q. What happens if my train crosses an international border during the night?

  • Q. How much luggage can I take on the train?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. How fast can I receive my travel documents?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. What if my shipment gets lost?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. How can I request a brochure from your company?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

Browse our FAQ


  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

Browse our FAQ


  • Q. What other types of services are available at the station?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Can I get the address and phone number for the train station?

  • Q. How much luggage can I take on the train?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Can I change seats after the train departs?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. What language is spoken at the train station and on the train?

  • Q. Do I need to tip the train staff?

  • Q. Is there onboard medical help in case of emergency?

  • Q. How do I contact you while I’m in Europe?

  • Q. I missed my train. What should I do?

  • Q. Can I bring my bike on board?

  • Q. Is there WiFi onboard?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Do you offer maps of European train stations?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Where can I store my luggage on an overnight train?

  • Q. How can I check to see if food is served on a particular train?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Can I open the train windows?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Can I print my train ticket at the station?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. How do I find my train?

  • Q. Where can I find more information about European train stations?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Are there shower facilities on board?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Are there facilities on board for disabled travellers?

  • Q. How early should I arrive at the train station?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. What food and drink options are on board?

  • Q. How do I connect between train stations in the same city?

  • Q. How much luggage can I take on an overnight train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Is there a fee to take luggage on a train?

  • Q. How are sleeping compartments kept secure?

  • Q. Are there restrooms on the train?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Can I bring food and drinks on board?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. What do I do with my luggage?

  • Q. Can I bring my pet on board?

Browse our FAQ


  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. Why are e tickets not available for certain trips?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. Do you offer e-tickets?

Browse our FAQ


  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Are there luggage handling services at the station for groups?

  • Q. Can I book group fares online?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. What constitutes a group?

Browse our FAQ


  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. How do I create a Rail Europe account?

  • Q. My credit card has been declined. What should I do next?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. What does the “Login with Facebook” button do?

  • Q. If I register on your site, will I start receiving spam?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. What credit cards does Rail Europe accept online?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. How do I change my login or password?

  • Q. Where do I find my booking number?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. What information does Rail Europe retain from my Facebook account?

Browse our FAQ


Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.