• Q. How do I order Rail Europe brochures for my travel agency?

  • Q. How do I create a travel agent login?

  • Q. How do I get sales support assistance?

  • Q. Do you offer commission on all products booked online?

  • Q.Will I receive a client version of the invoice from Rail Europe?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. How can I find out which commission structure applies to my order?

  • Q. How can I access on-demand training videos, online training registration, and webinars?

Browse our FAQ


  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Do I need to show my passport to board the train?

  • Q. What food and drink options are on board?

  • Q. Does your website display all trains operating for the route searched?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How are sleeping compartments kept secure?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do I need to tip the train staff?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can I open the train windows?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Is there WiFi onboard?

  • Q. How much luggage can I take on an overnight train?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I bring food and drinks on board?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Is there a fee to take luggage on a train?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What do I do with my luggage?

  • Q. Will the conductor take my passport?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. How much luggage can I take on the train?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Are there shower facilities on board?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. What other types of services are available at the station?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. What should I do if the train is late?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Are European trains "child friendly"?

  • Q. Where can I find more information about European train stations?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Do you offer maps of European train stations?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. How far in advance can I buy my train ticket?

  • Q. Are there restrooms on the train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Will the train cars be air conditioned/heated?

Browse our FAQ


  • Q. What's the difference between a rail pass and a train ticket?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. What is the "validity period" of a rail pass?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. How far in advance can I buy my rail pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Are there discounts available for rail passes?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Who is eligible to buy a rail pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I print my rail pass at the station?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. What is a travel day on a rail pass?

  • Q. What is a Rail Pass?

  • Q. Can I add a friend to my existing rail pass?

Browse our FAQ


  • Q. What is a Diabolo fee?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Are the fares offered on your website based on live availability?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. How long are train tickets valid for?

  • Q. Can I print my train ticket at the station?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. How can I find the cheapest train tickets?

  • Q. How far in advance can I purchase a train ticket?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. How far in advance can I buy my train ticket?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. How do I book a train ticket on your site?

  • Q. Do you offer e-tickets?

  • Q. How can I book an itinerary with multiple cities?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Does my train ticket include a seat reservation?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Are there discounts on train tickets?

  • Q. Why doesn’t my train ticket show my date or time of travel?

Browse our FAQ


  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. How do I get a promo code?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Will the conductor take my passport?

  • Q. The promo code I have expired. What can I do?

  • Q. How much luggage can I take on the train?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Do I need to show my passport to board the train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What fees does Rail Europe charge?

  • Q. How do I use a promo code?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. What happens if my train crosses an international border during the night?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Are train tickets exchangeable and refundable?

  • Q. My promo code is not working. What should I do?

  • Q. How can I track the status of my refund?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. How are sleeping compartments kept secure?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. Do you ship to PO and APO boxes?

  • Q. How can I request a brochure from your company?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. What if my shipment gets lost?

  • Q. What is the 7:00 pm rule?

  • Q. How fast can I receive my travel documents?

  • Q. Who should I contact with a question about a special offer?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. How can I track my shipment?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

Browse our FAQ


  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

Browse our FAQ


  • Q. Is there WiFi onboard?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Can I change seats after the train departs?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Can I bring food and drinks on board?

  • Q. How do I find my train?

  • Q. Can I bring my bike on board?

  • Q. Can I get the address and phone number for the train station?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Can I print my train ticket at the station?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. How are sleeping compartments kept secure?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Is there a fee to take luggage on a train?

  • Q. What do I do with my luggage?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Are there shower facilities on board?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Are there restrooms on the train?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. I missed my train. What should I do?

  • Q. What other types of services are available at the station?

  • Q. Will the train cars be air conditioned/heated?

  • Q. How do I contact you while I’m in Europe?

  • Q. Where can I find more information about European train stations?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Do I need to tip the train staff?

  • Q. How do I connect between train stations in the same city?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. How much luggage can I take on an overnight train?

  • Q. Can I open the train windows?

  • Q. Can I bring my pet on board?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. What food and drink options are on board?

  • Q. Do you offer maps of European train stations?

  • Q. How much luggage can I take on the train?

  • Q. What language is spoken at the train station and on the train?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. How early should I arrive at the train station?

  • Q. How can I check to see if food is served on a particular train?

Browse our FAQ


  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. Do you offer e-tickets?

  • Q. Why are e tickets not available for certain trips?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

Browse our FAQ


  • Q. Can I book group fares online?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. What constitutes a group?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Are there luggage handling services at the station for groups?

Browse our FAQ


  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Where do I find my booking number?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. My credit card has been declined. What should I do next?

  • Q. What does the “Login with Facebook” button do?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. If I register on your site, will I start receiving spam?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. What credit cards does Rail Europe accept online?

  • Q. How do I change my login or password?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. How do I create a Rail Europe account?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. What information does Rail Europe retain from my Facebook account?

Browse our FAQ


Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.