• Q.Will I receive a client version of the invoice from Rail Europe?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. How do I get sales support assistance?

  • Q. How do I order Rail Europe brochures for my travel agency?

  • Q. How can I access on-demand training videos, online training registration, and webinars?

  • Q. How do I create a travel agent login?

  • Q. Do you offer commission on all products booked online?

  • Q. How can I find out which commission structure applies to my order?

Browse our FAQ


  • Q. What food and drink options are on board?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How can I check to see if food is served on a particular train?

  • Q. How much luggage can I take on the train?

  • Q. Can I open the train windows?

  • Q. Are there shower facilities on board?

  • Q. What do I do with my luggage?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Do I need to show my passport to board the train?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Is there WiFi onboard?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How much luggage can I take on an overnight train?

  • Q. What other types of services are available at the station?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What should I do if the train is late?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Are European trains "child friendly"?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Will the conductor take my passport?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Is there a fee to take luggage on a train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. How far in advance can I buy my train ticket?

  • Q. How are sleeping compartments kept secure?

  • Q. Are there restrooms on the train?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Do I need to tip the train staff?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can I bring food and drinks on board?

  • Q. Where can I find more information about European train stations?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Do you offer maps of European train stations?

  • Q. Is there onboard medical help in case of emergency?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

Browse our FAQ


  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. What is a Rail Pass?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. How far in advance can I buy my rail pass?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Who is eligible to buy a rail pass?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Are there discounts available for rail passes?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Can I print my rail pass at the station?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. What is a travel day on a rail pass?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. What is the "validity period" of a rail pass?

  • Q. Do you offer student, family and/or senior discounts?

Browse our FAQ


  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Can I print my train ticket at the station?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. How long are train tickets valid for?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. How far in advance can I buy my train ticket?

  • Q. What is a Diabolo fee?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Does my train ticket include a seat reservation?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Are there discounts on train tickets?

  • Q. How do I book a train ticket on your site?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. How can I find the cheapest train tickets?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Are the fares offered on your website based on live availability?

  • Q. Do you offer e-tickets?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

Browse our FAQ


  • Q. How are sleeping compartments kept secure?

  • Q. How do I get a promo code?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. How can I track my shipment?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. How can I track the status of my refund?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. The promo code I have expired. What can I do?

  • Q. How can I request a brochure from your company?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What happens if my train crosses an international border during the night?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. How fast can I receive my travel documents?

  • Q. Do you ship to PO and APO boxes?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. What fees does Rail Europe charge?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Are train tickets exchangeable and refundable?

  • Q. What is the 7:00 pm rule?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. Will the conductor take my passport?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. My promo code is not working. What should I do?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How do I use a promo code?

  • Q. How much luggage can I take on the train?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Do I need to show my passport to board the train?

  • Q. What if my shipment gets lost?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. Who should I contact with a question about a special offer?

Browse our FAQ


  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

Browse our FAQ


  • Q. Can I bring my bike on board?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Can I print my train ticket at the station?

  • Q. What do I do with my luggage?

  • Q. Is there a fee to take luggage on a train?

  • Q. How are sleeping compartments kept secure?

  • Q. Do I need to tip the train staff?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. How do I contact you while I’m in Europe?

  • Q. How do I find my train?

  • Q. Are there restrooms on the train?

  • Q. Do you offer maps of European train stations?

  • Q. Is there onboard medical help in case of emergency?

  • Q. I missed my train. What should I do?

  • Q. How early should I arrive at the train station?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Can I bring food and drinks on board?

  • Q. What other types of services are available at the station?

  • Q. How much luggage can I take on the train?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. How much luggage can I take on an overnight train?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Can I change seats after the train departs?

  • Q. Is there WiFi onboard?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Where can I find more information about European train stations?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Can I bring my pet on board?

  • Q. What food and drink options are on board?

  • Q. Can I open the train windows?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Can I get the address and phone number for the train station?

  • Q. Where can I store my luggage on an overnight train?

  • Q. How do I connect between train stations in the same city?

  • Q. Are there shower facilities on board?

  • Q. What language is spoken at the train station and on the train?

Browse our FAQ


  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Do you offer e-tickets?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. Why are e tickets not available for certain trips?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

Browse our FAQ


  • Q. Do you offer discounts on tickets for groups?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. What constitutes a group?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Can I book group fares online?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Are there luggage handling services at the station for groups?

Browse our FAQ


  • Q. Can I use more than one credit card to pay for my booking?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. How do I create a Rail Europe account?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. If I register on your site, will I start receiving spam?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. My credit card has been declined. What should I do next?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. What credit cards does Rail Europe accept online?

  • Q. How do I change my login or password?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. Where do I find my booking number?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What does the “Login with Facebook” button do?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. Can I still buy train tickets from you once I’m in Europe?

Browse our FAQ


Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.